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Return & Exchange Policy

If you are not completely satisfied with your purchase, we offer a 14-day return policy. (Not applicable for personalised items).

Please ensure that the item(s) are in their original condition and packaging.

We will process your refund promptly once we have received the item(s) back to our warehouse.


Shipping costs for returns are the responsibility of the customer unless  we made an error in the shipment.

All item(s) should be returned using tracked postage for your own safety, as lost/missing items are not our responsibility and refunds will not apply if the returned items do not arrive at our warehouse.

Please do not hesitate to contact us if you have any questions or concerns regarding our return policy.

Return Item(s) To

Return your items to us in the High Peak all details will be provided to you during the return process.

Creating a Safe Shopping Experience

At Handmade In The High Peak, we respect the privacy of our customers and website visitors. We are committed to protecting the personal information that you share with us. We have implemented security measures to protect against unauthorized access, disclosure, alteration, or destruction of your personal information.

Care Instructions for machine embroidery items

  • Hand washing and air drying are the gentlest options

  • When machine washing embroidered clothing, turn the garments inside out to protect the embroidery from abrasion, avoid washing embroidered items with items that have metal hardware such as zippers.

  • Do not use bleach

  • Use a gentle, cool water cycle when washing to prevent excessive agitation. 

  • Avoid using hot water, as it can cause the fibers to shrink.

  • When drying, air drying is best but you can use a low heat setting on the dryer.

  • If pressing the embroidered item, either use a pressing cloth over the embroidery, or iron on the back. Don't let the iron touch the embroidery directly. 

  • Use dry heat and avoid steam, steam can cause the stabiliser to shrink up, creating a puckered look.

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